LSQ

LSQ FastTrack 2022

Pay Later

In Q2 - Q3 2022, I was the main designer of this project, working on several designs and conducting user research. I worked closely with multiple cross-functional teams that included 1 product manager, 5 engineers, and stakeholders ranging from CEO to Sales team.

Problem Statement

Problem Statement: Internal research shows that our Buyers would benefit from a payment extension to help with working capital.

Solution: LSQ’s Pay Later program provides a financing option for buyers to have their suppliers' invoices paid on their due date. Buyers can choose the number of days they want to pay later and pay a fee based on this number. When LSQ receives an invoice, it will pay the supplier on the buyer's behalf.

Goals

User Goal: To encourage buyers to create a working capital lift while also taking advantage of terms extensions when flexibility is needed.

Business Goal: To encourage buyers to take advantage of terms extension to increase revenue via Pay Later Fees.

Design Process

Transparency

Invoices, fee structures, and payments must be clear to our Buyers with this solution.

Confidence

Buyers should feel comfortable and confident in delaying payments until facility is available.

Relevancy

I started by designing an interactive dashboard to showcase the new Pay Later Facility Card feature. I designed the card to surface relevant data to the Buyer, showcasing key data points such as facility limit, used, and scheduled.

I also wanted to make it easy for Buyers to request Pay Later, so I included a call to action on the card.

Transparency

To facilitate transparency, I created a card to host the Pay Later calculations and placed an interactive graph on the card to communicate information relevant to that feature. Alongside that, I created a scrollable table that would be easy for Buyers to understand.

Efficiency

With previous research conducted to identify our personas, I understood that our Buyer’s are busy individuals. With that in mind, I focused on creating a request pay later flow that was quick to complete in just 4 clicks.

1. Buyer selects invoices

2. Buyer selects Pay Later Terms

3. Buyer confirms details

4. Buyer submits request for pay later.

   *to note, as Buyer selects invoices and Pay Later Terms, the throttle graph becomes responsive.

Final Designs

Conclusion

After user research, we validated our designs and worked with the engineering team on making Pay Later a reality. With its introduction, buyers requested to use Pay Later and reported that it helped their companies reach their objectives.